About AVG

Privacy and cookie statement

Privacy and cookie statement of AVG Beheer BV

Version 23 May 2018


The personal information you supply is processed confidentially in accordance with the requirements of the General Data Protection Act (Algemene verordening gegevensbescherming – AVG).


Purpose of data processing

When you visit the website avg.eu, privacy-sensitive information or personal details are processed.  AVG Beheer BV and its subsidiaries consider your privacy of great importance. To guarantee your privacy the best possible way, we have set a number of core values.

    • Inform. We want to inform you in the best possible way as to how and why we process personal details. We do this via this privacy and cookie statement.


    • Limited collection. We pay close attention to limiting our data collection to what is needed to operate the website and execute the services you request.


    • Secure. We will take the appropriate security measures to protect your personal details and require the same from third parties that process personal details on our account.


    • Permission. We ask for your explicit permission to process personal details in cases where your consent is legally required.


    • Rights of those involved. We respect your right to view, correct or remove your personal details from our database, and possible other rights you might have based on the appropriate privacy legislation.


In this privacy and cookie statement you can read how we put these core values into practice and respect and protect your right to privacy.


The use of personal details

When using our website, you leave behind certain information. This may include personal details. We collect, save and use only the personal information that has been given by you (for instance via the contact form on our site) or information of which it is clear that it has been given to us for processing.

We will not use your personal information for purposes other than the ones they are meant for, unless you have given us your explicit permission beforehand or unless the law allows or obligates us to do so.  Depending on the functionalities you use via the website, we may process the following personal information:

  • Name and address information;
  • Telephone number;
  • Invoicing address;
  • E-mail address;
  • Payment information;
  • Log-in information.


We will use your personal details for the following purposes (and for closely related purposes):

  • Setting up your account;
  • Checking access to your account (limited to user name/password);
  • Expediting your orders;
  • Invoicing the services you bought;
  • Sending newsletters (only e-mail address);
  • Improving and evaluating our services;
  • Answering and settling your questions.


Contact form and e-mails 

If you have questions concerning AVG or the services we offer, you may contact us. You can do so via the contact form on our website and via e0mail. Consult our contact pages for actual contact information.

If you fill out the contact form on the contact page, or if you send us an e-mail, the information you send us will be saved as long as is necessary to completely answer and settle your remarks.


Digital newsletter

We offer a newsletter to inform our relations of the latest news regarding our services and related issues. Your e-mail address is added to the mailing list with your explicit permission only. Every newsletter contains a link you can use to easily unsubscribe.

We use Mailchimp to distribute our newsletters. Mailchimp generates information on the reading and clicking behavior of newsletter recipients. AVG does not look at or use this personal information. We have entered into a processing agreement with Mailchimp regarding processing of this data. This information is not shared with third parties.


Use of cookies

We use cookies on our website. A cookie is a small file that is sent along with the pages of our website and stored in the memory of your device. The information stored in a cookie can be transferred to our own, secured servers or those of a third party. On our website cookies are used to:

  • Allow certain functionalities of the website and to protect the website (technical and functional cookies);
  • Analyze website use and improve the website and our services based on this information (analytical cookies).



This website uses Google Analytics to keep track of how the website is visited and used. IP-addresses of visitors are anonymously stored to protect your privacy. Sharing information is switched off. AVG has entered into a processing agreement with Google to this effect. You can read the privacy policy of Google Analytics  here.  


Third party cookies

Some cookies (the so-called third-party cookies) are placed with the consent of AVG by third parties as part of the services provided. These parties are Google maps and Mollie.

We refer to the privacy statements of these external parties on their own websites for the cookies they place, the information they collect and the purpose for which the information is used. These statements are subject to change and AVG has no control over this.

If you wish to remove the cookies from external parties, please refer to this instruction of the Consumers’ Association.


Third party websites

This privacy and cookie statement is not applicable to third party websites that are linked to our website. We cannot guarantee that third parties deal with your personal information in a reliable or safe manner. We advise you to read the privacy statements of these websites before using them.


Confidentiality and distribution to third parties

We use your personal details in confidence. The personal information we collect via our website, will not be shared with third parties, unless this is necessary for the execution of an agreement (payment via Mollie), or in cases where we may or must do so by law.



We will take the appropriate security measures to limit the abuse of and unauthorized access to your personal information. This is how we ensure that only the required people can access your information, and that access to your information is secured.


Retention periods

We will not keep your personal information any longer that is required for the purposes for which the information is procured or obtained, taking into account the purpose of the processing and possible legal retention periods.


Rights of those involved

If you have given us personal information, you may send us a request to view, change, move or remove this information. You may send your request to:

AVG Beheer BV, De Grens 7, 6598 DK Heijen, the Netherlands

To prevent abuse, we may ask that you identify yourself before sending you the requested information. When the request pertains to viewing personal information linked to a cookie, you must include a copy of the cookie concerned. You may find these in your browser settings.


Changes in the privacy and cookie statement

We assert our right to adapt this privacy and cookie statement. Changes will be published on our website. Therefore, we recommend that you consult this statement regularly, so as to stay informed of possible changes.


Personal Information Authority (Autoriteit Persoonsgegevens)

If you have complaints concerning the processing of your personal information, we would like to help. Based on the existing privacy legislation you have the right to file a complaint with the Personal Information Authority against personal information processing. To do so, please contact the Personal Information Authority (Autoriteit Persoonsgegevens).



If, after reading our privacy and cookie statement, you have questions or remarks, please contact us via the contact information below.


AVG Beheer BV

De Grens 7

6598 DK Heijen

The Netherlands


Post address

Postbus 160

6590 AD Gennep

The Netherlands

Tel: +31(0)485 802020

Fax: +31(0)485 802080

E-mail: info@avg.eu